Google is surprisingly bad at building messaging apps, but there are 4 reasons its plans to replace texting may work


Earlier this year, Google announced that it was working on Chat , a new service intended to supplant the SMS text-messaging standard.

Anyone who has had experience with Google Duo, Google Allo, Google Buzz, Google Wave, or the many variants of Google Hangouts may wonder why this, of all Google’s chat services, will be the one that finally works.

But Chat isn’t exactly comparable to WhatsApp, Facebook Messenger, or other successful chat apps. Instead, it contains upgraded features that will exist inside the default messaging app on Android phones, such as Android Messages or Samsung Messages.

The Verge first reported details of Google’s Chat efforts in April, including how the company is adopting a standard called the Universal Profile for Rich Communication Services created by GSMA, the European mobile-network trade body.

Rich Communication Services has had some false starts but is essentially a more interactive version of texting. It switches between sending messages via SMS when appropriate or data.

It will also allow iMessage-style functionality like group chat, voice calls over data, image- and video-sharing, and audio-message sharing. Think of it as the text message but rebooted.

According to a new report from the technology advisory firm Delta Partners, Google’s chances of making Chat work look surprisingly good. Here are four reasons the company could succeed where it has previously failed.

1. Operators can’t agree on how to replace texting

Summer Skyes 11 / Flickr

In some ways, it seems strange something like RCS-based messaging isn’t already prevalent on Android. Operators aren’t making as much money as they used to through SMS because so many people have switched over to services like WhatsApp. And iMessage has been on the iPhone for years.

According to one of the report’s authors, Mayssaa Issa, part of the trouble is that RCS has different standards and, until now, operators haven’t necessarily agreed to adopt the same one. They have needed a big partner like Google to chivvy them all along. “They see Google as a solution of development,” she said.

She said Chat already had support from 55 major carriers, 11 phone makers, and the Microsoft and Google operating systems, “which together have around 86% of the global smartphone OS market.”

As The Verge put it in April , Google has been pitching for consensus with the following thesis: “SMS is going to be replaced one way or another. You can either be part of the replacement or continue to watch Apple and Facebook run away with text messaging.”

2. There’s money to be made in marketing to people over text

The Facebook-owned WhatsApp is one of the most popular messaging services in the world, with over 1.2 billion users.
mirtmirt/ShutterStock

Marketing via apps like Messenger or WhatsApp is pretty sporadic. WhatsApp has only just started offering businesses ways to reach customers , and Facebook is still trying to make the concept work on Messenger.

That leaves a big opportunity for whatever comes after SMS. There are more than 2 billion active Android devices, most of which are phones, so the potential audience is enormous.

According to Delta Partners, fewer people are sending SMS messages to other people, with use expected to drop 9% by 2022. But SMS messages sent from businesses to people are on the rise, with 3% annual growth predicted from this year to 2022. That is unsurprising, the report said, “given that businesses still rely on SMS as a tool to reach a wider audience.”

For operators looking to replace their cratering SMS revenue, adopting something like Chat and then charging businesses to send marketing messages to users could be a nice earner. For example, airlines could allow people to use Chat to check in and receive their boarding passes.

It isn’t clear at this point how Google could monetize Chat.

3. Chat won’t look like all of Google’s other failed chat apps

Google’s many attempts at chat.

Delta Partners

The point of Chat, according to Issa, is that it’s been developed in collaboration with operators. This isn’t Google building a messaging app from scratch and then forcing manufacturers to install it.

Unlike Google’s many failed messaging apps, Chat is intended to be a set of technologies that will be adopted by the operators. It isn’t clear, however, whether Apple will support Chat.

“I think it will work because of the rationale,” Issa said, adding that she did not view Chat as competition to WhatsApp or Line. “I see it as an attempt to revamp SMS, an attempt to capture the business-to-consumer opportunity,” she said.

4. Chat won’t be protected by encryption — and that may prove popular with governments

As South Korea’s president, Park Geun-Hye censored private messages that insulted her or spread rumors.

via AP

There’s another reason Chat could take off. Like SMS, Chat wouldn’t be protected by end-to-end encryption. That means it is likely to be approved by governments bothered that they can’t access messages on encryption-protected services like WhatsApp.

This isn’t Google’s fault, as the company told The Verge in April . RCS is a carrier-owned technology, and so the laws that allow operators to access message data still apply.

“Unlike some OTT apps currently in use, Chat will not support end-to-end encryption of messages because it is an evolution of SMS, which was never encrypted,” Delta Partners said.

“The lack of encryption, while jeopardizing users’ privacy and posing some security concerns, may be good news for governments who have worked relentlessly on having access to subscribers’ data and tried implementing different laws to gain greater control of it to help prevent terrorism.”

Lack of encryption is unlikely to get in the way of user adoption, Issa said, pointing to a case in 2014 in South Korea .

The country’s president at the time, Park Geun-Hye, issued a crackdown on messaging apps, including the popular and unencrypted KaKao Talk. Prosecutors monitored private messages for anything rumor-mongering or insulting to the president — and South Korean users fled for encrypted apps in droves. But three years later, according to eMarketer , 85% of the country’s population used the app, suggesting no long-term ill effects.

“It shows you people care about communications and using what other friends and family members are using,” Issa said.

Article source: https://www.businessinsider.com/why-google-chat-could-succeed-2018-8